Use Cases

Sentiment Analysis

Get a better understanding of your customers. Ask questions to go deeper.

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Overview

Your single source of truth for sentiment analysis.

Key Benefits at a Glance

  • Deeper insights served to customer and product teams, get to the why faster.

  • Chat with your data. Drill into specific themes/cohorts.

  • Automate actions and bring the insights into your existing workflows seamlessly.

  • Multi-language capability to understand your customers in their native language.

Advanced Natural Language Processing

  • Oraion’s proprietary agentic AI architecture is built to handle all sources of customer data.

  • Analyse your social media, chats, voice and email contacts at scale.

  • A timely single source of truth for all customer contacts.

Sentiment Analysis

  • Detect emotionally charged language and signs of distress from your customers.

  • Understand how customers feel as well as what they are saying.

  • Supplement customer sentiment with other sources of information to build deeper insights.

Seamless Integration

Oraion integrates with the tools you already use like Microsoft 365, Salesforce, Slack, and Zendesk. Oraion analyzes customer feedback wherever it lives.

Customer Knowledge Hub

  • Unified Deal Archive: Centralised access to active, completed, and passed deals.

  • Contextual Search: AI-powered search across emails, documents, and cloud files.

  • Multi-Language Search: Ask questions in English, retrieve insights in other languages.

  • Chat with your data in Slack or Microsoft Teams: Chat-based agent for in-platform answers and discovery.

Market Intelligence Platform

  • Live Market Data Feeds: Integrates with Bloomberg, Capital IQ, and other data providers.

  • Real-Time Insights: Aggregate news, financials, and market trends into one view.

  • Faster Research: Automates data gathering to reduce analysis time.

Seamless Integration

Oraion integrates with the tools you already use like Microsoft 365, Salesforce, Slack, and Zendesk. Oraion analyzes customer feedback wherever it lives.

Problem Gambler Recognition

Managing regulatory obligations in the gambling and gaming industry can be difficult and involves manual hand-offs and the potential for human error.

  • With advanced natural language processing and sentiment analysis, Oraion can identify and escalate potentially at-risk problem players with efficiency and accuracy.

  • Role-based permissions ensure that stakeholders and teams have the appropriate line of sight on all interactions and escalations.

  • A risk-based approach ensures recommended actions and are routed with appropriate urgency.